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Direct Primary Care · Richmond, Virginia

Windmill Primary Care

A membership-based primary care practice providing comprehensive, relationship-centered concierge-style care for adults — led by Dr. Claire Li, a board-certified Internal Medicine physician.

Dr. Li practices evidence-based medicine to help you elevate yours — not just treating illness, but building lasting wellbeing.

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Yoga class stretching
Morning park run
Healthy buddha bowl
Welcome

A different approach to primary care

Windmill Primary Care is a Direct Primary Care (DPC) practice serving adults in Richmond, Virginia and the surrounding areas. In place of traditional insurance-based billing, our patients pay a straightforward monthly membership for direct, ongoing access to their physician.

Our practice provides:

  • Comprehensive primary care for patients age 18 and older
  • Longer, unhurried appointments with your physician
  • Same or next-day appointments when available
  • Direct communication with your doctor by phone, text, portal message, or video
  • An emphasis on prevention and the management of chronic conditions
  • Transparent, predictable membership pricing
Learn more

Understanding Direct Primary Care

A brief overview of how Direct Primary Care works and what it means for your care

Dr. Li — photo coming soon
Meet your physician

Claire Li, MD

Founder · Board-Certified Internal Medicine

As a Board-Certified Internal Medicine physician, Dr. Li is trained to provide comprehensive primary care for adults — from everyday concerns to the diagnosis and management of complex, ongoing illness. She founded Windmill to focus on what she believes matters most: individualized, preventive care, built on time and a real relationship.

Read Dr. Li's Full Story →
What we offer

Comprehensive care
for adults

From everyday needs to ongoing conditions, Windmill provides a broad range of primary care services — all included in your membership.

  • Annual physicals & preventive care
  • Chronic condition management
  • Sick & acute visits
  • In-office procedures & EKG
  • Anxiety & depression care
  • Medical weight management
  • Menopause & menopause transition care
View All Services →
How it works

Simple from the start

1

Meet & Greet

A free conversation. Ask anything. No obligation to join.

2

Enroll

If it feels right, join and complete a short health history.

3

First Visit

A thorough, unhurried appointment to get to know you properly.

4

Ongoing Care

Call, text, or schedule an office visit whenever you need. Your doctor is genuinely there.

Schedule a Meet & Greet
About

Meet Dr. Claire Li

Board-certified Internal Medicine physician

Dr. Li — photo coming soon
Credentials
  • Board-Certified in Internal Medicine
  • Residency: St. Mary's Hospital, Yale affiliate, 2015
  • Medical School: Saba University School of Medicine, 2012
  • Undergraduate: University of Toronto, 2008
About Dr. Li

Claire Li, MD

Founder · Board-Certified Internal Medicine

Dr. Li is a Board-Certified Internal Medicine physician, trained to provide comprehensive primary care for adults — from everyday concerns to the diagnosis and management of complex, ongoing illness. After 14 years of practicing in both inpatient and outpatient settings, she has cared for patients through nearly every kind of medical challenge adults face.

She founded Windmill Primary Care to focus on what she believes matters most: individualized, preventive care. So much of good medicine happens before illness takes hold — and the practice places a strong emphasis on health and wellness, with the goal of catching small problems early, before they become major ones. For patients facing a new diagnosis, she provides prompt, thoughtful treatment to keep things from progressing, and partners closely with specialists when more complex care is needed.

Her approach is simple but comprehensive: once the barriers in a patient's way are understood, she builds a plan that actually fits their life — because while we are all meant to be well, none of us are built the same. That kind of care takes time and a real relationship, which is exactly what Windmill is designed to provide.

Outside the office, she can be found volunteering at schools and attending community events, or out in nature. Virginia has been home since she completed her Internal Medicine residency in 2015, and she is proud to care for this community.

Academic & Hospital Affiliations

Dr. Li currently holds an academic appointment at Virginia Commonwealth University as Assistant Professor in Internal Medicine. She is also affiliated with Bon Secours Memorial Regional Medical Center.

Have questions?

A free meet and greet is a relaxed way to learn more and see whether Windmill is the right fit for you.

Schedule a Meet & Greet
Services

Comprehensive care

From everyday needs to ongoing conditions, Windmill provides a broad range of primary care services — all included in your membership.

Membership details

What your membership includes

  • Unlimited office visits
  • Extended visits when appropriate
  • Same or next-day appointments when available
  • Direct text, call & video access to your physician
  • Telehealth visits
  • Preventive care & annual wellness visits
What we treat & offer

A closer look at our services

Care is always tailored to the individual. Below is a closer look at the conditions managed and the services available to members.

Preventive & Wellness

  • Annual physical exams
  • Preventive care
  • Cancer screening recommendations
  • Sleep optimization
  • Diet review & recommendations
  • Stress management

Chronic Condition Management

  • Hypertension
  • Diabetes
  • High cholesterol
  • Thyroid disorders
  • Arthritis
  • Anemia
  • Kidney disease
  • Allergies
  • COPD / Asthma
  • Acid reflux
  • Complex disease management

Sick & Acute Visits

  • Urinary tract infections
  • Flu & cold symptoms
  • Sexually transmitted infections
  • Rashes & skin concerns

In-Office Procedures & Testing

  • EKG
  • Joint injections
  • Pre-operative evaluations

Mental & Behavioral Health

  • Anxiety & depression
  • Stress management & coping strategies

Care Coordination

  • Referrals & coordination with specialists
  • Prompt hospital discharge follow-up & care coordination

Weight Management

  • Medical weight management
  • Personalized nutrition & diet review

Women's Health

  • Menopause & menopause transition care
  • Bioidentical hormone replacement therapy

This is not an exhaustive list of services — if you don't see a specific concern, please ask.

See if Windmill is right for you

Schedule a Meet & Greet
Pricing

Simple, transparent pricing

One flat monthly fee for direct access to your physician — no copays, no per-visit charges, and no surprise bills.

Individual membership

Simple monthly membership

Enrollment Fee
$150

One-time, at sign-up

Adult Membership
$150 / mo

Per member, per month · cancel anytime

HSA / FSA — Membership fees can be paid using an HSA or FSA.
Please confirm eligibility with your plan administrator.
Employer & group pricing

Pricing for teams

A Windmill membership makes a meaningful, affordable benefit for your team.

Group rates

  • Enrollment fees waived for group enrollment
  • Flexible plans built around your business and team size
Talk With Us
About Group Pricing

Curious how DPC lowers healthcare costs for employers? See For Employers →

Frequently Asked Questions

Common questions,
plain answers

DPC is a newer model for most people. Here are the questions we hear most often.

Windmill tends to be a good fit for adults (18+) who value longer visits, a doctor they can actually reach, and a more personal ongoing relationship with their physician. If you've felt rushed, unheard, or frustrated by the traditional system, this model was designed with that in mind. The best way to find out is a free meet and greet — no commitment required.
Dr. Li provides a concierge level of primary care for her patients. It differs from a concierge practice in this sense: concierge practices typically charge high fees and continue to bill insurance on top of that. DPC is designed to be more accessible and straightforward — one flat monthly fee, with no insurance billing for primary care visits.
No. Windmill is a direct-pay practice and does not bill insurance for office visits. A simple monthly membership covers your primary care within this practice.
No. Membership covers primary care services within this practice. It is not a substitute for health insurance. Many members pair DPC with a high-deductible insurance plan for specialist, hospital, and emergency care.
Yes. Most patients keep insurance for hospital care, specialists, and emergencies. DPC handles your primary care, and insurance covers everything outside that scope. Many people find that pairing DPC with a lower-premium, higher-deductible plan makes financial sense.
At this time, we are not able to accept Medicare. We do, however, plan to accept Medicare in the future — please check back for periodic updates.
Yes, you may use an HSA toward your membership. In many cases an FSA may also be used toward membership; however, patients should confirm eligibility with their plan administrator, as rules vary.
Labs and imaging ordered outside the practice are billed separately — either through your insurance or at reduced cash-pay rates negotiated by Windmill Primary Care. Specialist referrals can be coordinated when needed, and we'll stay involved in your overall care throughout.
Windmill provides comprehensive primary care, sick visits, chronic disease management, weight loss management, and perimenopause and menopause care — for adults 18 and over in Richmond and the surrounding area.
We do not complete disability or FMLA paperwork on the first visit. A patient needs to be an active member for at least six months, and these requests are handled on a case-by-case basis.
Dr. Li takes a thoughtful, evidence-based approach to chronic pain, using a combination of non-medication strategies, appropriate medications, and close collaboration with specialists when needed. In line with current best practices for long-term safety, she does not prescribe chronic opioid pain medication for musculoskeletal pain. When that type of management is appropriate, she's happy to help coordinate with a specialist.
Dr. Li approaches anxiety with care, combining non-medication strategies, appropriate medications, and collaboration with behavioral health specialists when helpful. In line with current best practices for long-term safety, she does not prescribe benzodiazepine medications, and can help connect you with a specialist when that type of management is needed.
If you're struggling with focus or attention, Dr. Li will take time to explore other medical or behavioral health conditions that can mimic or worsen ADHD symptoms. For formal ADHD evaluation and ongoing treatment, she'll refer you to an appropriate specialist to make sure you get the right diagnosis and care.
We hope to build a personal, honest, and lasting relationship with every patient — but we understand that circumstances change. Windmill is month-to-month with no long-term contract. If you decide to cancel, you'll have one final billing cycle, and Dr. Li will remain your physician for 30 days after your last payment. Then your membership will stop. We never want anyone to stay who isn't happy with our practice. Should you choose to re-join later, a $300 rejoining fee will apply.
It's a free, 15-minute virtual visit where you can ask any questions you have about the practice, the membership model, and whether Windmill is a good fit for you. Please note this is not a medical visit — no medical advice, diagnosis, or treatment is provided during the meet and greet. There's no paperwork and no obligation to join. It's simply a chance to get to know each other before making any decisions.

Still have questions? Just reach out — we're happy to talk.

The meet and greet is free, with no pressure either way.

Schedule a Meet & Greet
Get in touch

Contact Us

If you are experiencing a medical emergency, please call 9-1-1.

Windmill
Primary Care

Richmond, Virginia
Email · Preferred Contact Methodinfo@windmillprimarycare.com
Phone(804) 728-0521
Fax(804) 506-9062
Address8545 Patterson Ave, Suite 206
Henrico, VA 23229Please inquire about our Hanover location.
Hours of Operation By appointment only · No walk-ins
Monday – Friday: 7am – 7pm
Saturday & Sunday: Closed

Schedule a Meet & Greet

Free · No obligation. We'll be in touch within one business day.

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By submitting this form you agree to be contacted by Windmill Primary Care. Your information will not be shared with third parties. Submitting this form does not establish a physician-patient relationship and should not be used to request medical advice, diagnosis, or treatment.

For Employers

Healthier teams,
lower healthcare costs

Offering a Windmill membership to your employees is a win-win —
happier, healthier staff and meaningful savings on your health benefits.

Already offer insurance?

"We already provide health insurance —
why add Windmill?"

Direct Primary Care pairs beautifully with insurance. By moving to a more affordable high-deductible plan and offering Windmill as a tangible benefit, your team gets unlimited access to quality primary care while your company keeps premiums down.

  • Lower premiumspair a high-deductible plan with Windmill membership
  • Happier, healthier employeeswho spend more time at work and less in waiting rooms
  • Fewer urgent care visitsyour team can reach their doctor directly, almost anytime
  • Reduced costson labs and imaging
Don't currently offer benefits?

"We're not required to offer benefits — why offer DPC?"

Attract & keep great people

A Windmill membership is a standout perk that helps you recruit and retain quality employees in a competitive market.

Real care, real value

Cover the majority of your team's everyday healthcare needs for a fraction of the cost of traditional insurance — and give access to those who'd otherwise have none.

The evidence

What DPC can do for your bottom line

A widely cited Seattle study compared traditional insurance-based primary care with Direct Primary Care. The results speak for themselves:

53%
fewer emergency room visits
16%
fewer in-patient hospital days
58%
fewer specialist visits
77%
fewer surgeries
≈ $2,000 saved per employee, per year

in total healthcare costs, alongside higher retention and a healthier workforce.

Figures are drawn from a Seattle-based research study comparing insurance-based primary care and DPC. Individual results will vary by company and plan design.

Interested in offering Windmill Primary Care to your employees? Reach out and we'll walk you through how it works for a business of your size.

A short conversation is the best place to start.

Get in Touch
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